Returns Policy

1. Returns Policy:

  • Returns requests must be made within 7 days of delivery.
  • Refunds are only made in terms of  Sutti E-Credits.
  • ALL SALE PRODUCTS ARE NOT ELIGIBLE FOR ANY RETURNS,REFUND
  • Tags must be intact with the barcode sticker.

  • Each order is eligible for a returns only once if the product falls under the Returns policy.

  • In case of any damaged/ defective/wrong or missing products in your order kindly reach out to us within 24 hours of delivery. We will not be able to help you if this timeline is exceeded.
  • Once the product is delivered, please do not discard the delivery packages. In case of a missing or defective product during delivery, it is easier to investigate if the parcel packaging and invoice are available. If these are discarded, the investigation will not be possible.

  • In the event of receiving a damaged, defective, wrong, or missing product, please reach out to our support team within 24 hours via email or WhatsApp by sharing the following details:

  1. Clear images of the product received.
  2. Clear front and back images of the package/packet received, with the invoice clearly visible
  3. Confirmation on whether the package appeared tampered with upon delivery
  • Each order is eligible for a returns only once. 
  • Misprints and colour differences from website images are not considered damaged products. We only sell handcrafted products, and these are all signs of authenticity.
  • Shipping charges are non - refundable.
  • The company holds the authority to make the final decision in any case.

 

    2. Sutti E-Credit:

    • Sutti E-Credit will be issued within 24 hours after the order is picked up. It will be provided via email.
    • Sutti E-Credit is valid for a lifetime.
    • Sutti E-Credit serves as a digital wallet and can be applied to your next purchase
    • The credit will be for the sale amount of the returned products.
    • Shipping costs will not be credited back in any case.

    3. Order Cancellations:

    • In case of order cancellation, we request customers to cancel the order before it is shipped.
      For pre-shipping cancellations, the full amount will be refunded as Sutti E-Credit.
      For post-shipping cancellations, shipping charges are non-refundable. Rs. 150 will be deducted from the order value towards shipping charges, and the remaining amount will be refunded as Sutti E-Credit.
    • Sale & discounted products are not eligible for any cancellations or refunds

    4. Damage Merchandise: 

    In the unlikely event that your merchandise arrives damaged, you can share images as proof with us at Sutti@gmail.com. The issue will be recorded, and further steps will be communicated to you. A Sutti E-Credit of the same value can be made in such cases.

    1. Returns take approximately 14 to 15 working days to reach the company.
    2. Refunds will be credited to your wallet only once the return reaches the warehouse and is thoroughly checked by our in-house team which takes 6-7 working days.
    • Sutti E-Credit will be made for the sale amount of the returned products.
    • Shipping costs will not be credited back in any case.
    • The company holds the authority to make the final decision in any case.